Cancellation & Refund Policy
1. Submitting a Cancellation Request
Cancellation requests must be submitted in writing via email or WhatsApp using the contact details on our Contact Us page. Verbal cancellation requests alone are not sufficient.
2. Third-Party Dependency
Because transportation, accommodation, and related arrangements are fulfilled by independent third-party providers, any refund amount is subject to the cancellation, rescheduling, and refund policy of the respective third-party provider at the time of cancellation.
3. Coordination Charges
Any travel coordination or service charges collected by CONNECT MY TOURS will be communicated to you at the time of booking, along with their applicability in the event of a cancellation.
4. Processing of Refunds
Where a refund is due, we will coordinate with the relevant third-party provider and process the eligible amount to you within a reasonable time after the provider confirms and releases the refund.
5. Circumstances Beyond Our Control
No refund will be payable for darshan access, temple timings, or services that are denied, delayed, or altered due to decisions of the temple authority, government directives, weather, or other circumstances beyond the reasonable control of CONNECT MY TOURS.
6. Customer No-Show
If a traveller fails to appear for a confirmed and coordinated travel arrangement without prior written cancellation, the booking will be treated as completed and no refund will apply.
7. Contact for Cancellations
For any cancellation or refund request, please reach out through our Contact Us page as early as possible so we can coordinate with the relevant service providers on your behalf.